... to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Information practices Identity work Conflict management Professional identity Alienation One of the most fundamental questions any person can ask is, “Who...

... and experiential knowledge are valued as complementary; and finally, information seeking appears as one activity of identity work. Originality/value Placing conflict, instead of uncertainty, at the beginning of the search process allows to emphasize the role of information seeking in mediating relationships...