..., service enhancements and other added value features (Rowley, 2000). Slack and Rowley (2002a) also divide kiosks on the basis of their location, categorizing on the basis of whether kiosks are in‐store or in “customer context”. Information centres Self‐service Research and development...

... Information facilities Information centres Generation and dissemination of information Organizational design This paper is intended as a high‐level investigation of the physical‐conceptual continuum occupied by both digital and physical libraries. The plan of this paper is as follows. First, we...