... interaction with librarians. Thus, analysis of socio‐interpersonal communication between librarians and users is essential in order to facilitate more effective interaction in virtual reference services, either through e‐mail or real‐time chat. This study is a part of a two‐year project on the modeling...

... with language and sound – before speech is uttered. Deborah Turner can be contacted at: turned@uw.edu © Emerald Group Publishing Limited 2010 Interpersonal communications Information exchange Face‐to‐face communications Information science We have a rich vocabulary to describe how we...