...Isabelle Boydens; Seth van Hooland Purpose This paper seeks to present a conceptual framework to analyze and improve the quality of empirical databases throughout time – with operational results which are measurable in terms of cost‐benefit. Design/methodology/approach Basing themselves...

...Pnina Shachaf Purpose The purpose of this paper is to examine the quality of answers on the Wikipedia Reference Desk, and to compare it with library reference services. It aims to examine whether Wikipedia volunteers outperform expert reference librarians and exemplify the paradox of expertise...