... of time, understudied as a phenomenon that is experienced or perceived, among RISs providers in academic libraries. The use of secondary qualitative analysis is an important methodological contribution to library and information science studies. Reference services Academic libraries Phenomenology...

... the methodological and theoretical perspectives, the aim of this paper is to provide the initial “inside” view of traditional public library face‐to‐face reference work from a practice‐based perspective. Design/methodology/approach The paper includes an ethnographic case study of face‐to‐face reference service...

... on the impact of ICTs on librarians' work and personal lives. C. Sean Burns can be contacted at: csburns@mail.missouri.edu © Emerald Group Publishing Limited 2012 Academic libraries Communication Information technology Knowledge workers Librarians Phenomenology Reference services...

... distance and brings forth close socio‐interpersonal space for interaction; this may, in turn, improve the overall quality of reference service. Research findings also indicate that more use of personal names may decrease the social distance between the librarian and user, resulting in increased solidarity...

...Pnina Shachaf Purpose The purpose of this paper is to examine the quality of answers on the Wikipedia Reference Desk, and to compare it with library reference services. It aims to examine whether Wikipedia volunteers outperform expert reference librarians and exemplify the paradox of expertise...

...Lynn Westbrook Purpose In a 31‐month period, 1,184 questions addressed to the Internet Public Library's (IPL) reference service remained unanswered on the grounds that they were “out of scope”. This paper aims to analyze the questions as artifacts of users' expectations to better chart...

...Žibutę Petrauskienę The second part of the book starts with the article “Looking at the bigger picture: an integrated approach to evaluation of chat reference services” by M. Kathleen Kern. The article states, that it is important to evaluate libraries' virtual services in the context...

... --> Virtual work Reference work Reference services Digital reference is now a well‐established part of the modern library service, but much of the current literature focuses on the use of digital resources as an alternative to the printed information source, and the differences in functionality...

...Tibor Koltay Edited by Elizabeth   Connor . An Introduction to Reference Services in Academic Libraries . New York, NY : Haworth Information Press   2006 . 194 pp. , ISBN: 78‐0789029577 © Emerald Group Publishing Limited 2008 --> Reference services Academic...

...@khbo.be © Emerald Group Publishing Limited 2008 Reference services Electronic journals User studies Case studies Research can be considered as an input‐output system. In this article we will concentrate on the act of writing and publishing a research article. As stated by Tijssen...

... and their limitations for citation analysis. Originality/value The paper presents a valuable overview of new citation‐enhanced databases in the context of research evaluation. © Emerald Group Publishing Limited 2008 Information Publications Reference services Internet Online database...

... to persuade each other of their knowledge claims; and a reward (recognition, reputation) system, through which credit for achievements is allocated (Cozzens, 1989 , p. 440). Lutz Bornmann can be contacted at: bornmann@gess.ethz.ch © Emerald Group Publishing Limited 2008 Reference services...

... and childcare to medals and poetry. Reference services © Emerald Group Publishing Limited 2005 --> B.   Duckett , P.   Walker and C.   Donnelly . Know It All, Find It Fast: An A‐Z Source Guide for the Enquiry Desk, 2nd ed. . London : Facet Publishing   2004 . 384 pp...

...Hermina G.B. Anghelescu R. David   Lankes , John W.   Collins   III , and Abby S.   Kasowitz (Eds) . Digital Reference Service in the New Millennium: Planning, Management, and Evaluation . New York, NY : Neal‐Shuman   2000 . 246 pp , ISBN: 1‐55570‐384‐4 $65.00 ©...

... --> Reference services Automation Electronic publishing There is no doubt that advances in technology over the last ten to 15 years have led to substantial changes in reference services. The question whether these are so radical as to constitute a paradigm shift is the subject of this issue...