...Roopesh Kumar; Sandhya Madhava; Anjali Ganesh; Ravikantha Prabhu; Raghavendra Purpose This study investigates the influence of mergers and acquisitions (M&As) in the Indian banking sector, with a specific focus on technological transformations and their effects on customer satisfaction...

... bureaucratic impediments, red-tapism, prolonged authorization protocols and insufficient inter-agency collaboration which result in project timeline extension, cost escalation and applicant dissatisfaction. Therefore, this study aims to examine customer satisfaction with the assessment of building construction...

...M.Y. El‐Bassiouni; M. Madi; T. Zoubeidi; M.Y. Hassan Purpose The purpose of this paper is to develop customer satisfaction indices for the services provided by inspectors in certain departments of Al‐Ain Municipality, the United Arab Emirates. Design/methodology/approach The methodology...

... and their perceptions for the service delivered. In marketing service literatures, customer expectations have been continuously recognized as the foundation on which service quality and customer satisfaction determinants are shaped (Oliver, 1993 ; Parasuraman et al., 1988). On the other hand, perceptions...

... on specialization (civil engineers versus architectural engineers), size of the consulting office, or the number of projects submitted. However, satisfaction indexes were not high. They were about 60 per cent. © MCB UP Limited 2003 Customer satisfaction Services Local government Journal of Economic...