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Keywords: DEMATEL
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Journal Articles
Journal of Economic and Administrative Sciences (2025) 41 (5): 2093–2113.
Published: 12 January 2024
... service quality factors in a case study as well as determine the most influential quality features. Design/methodology/approach A comprehensive approach namely importance–performance analysis (IPA) technique and decision-making trail and evaluation laboratory (DEMATEL), and interpretive structural...
