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Keywords: SERVQUAL
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Journal Articles
Journal of Economic and Administrative Sciences (2012) 28 (2): 98–108.
Published: 01 February 2012
... is based on customer satisfaction models with SERVQUAL survey input to produce indices of satisfaction and the drivers and outcomes of satisfaction. The survey data were collected via a stratified random sample of the customers who visited Al‐Ain Municipality Customer Service Center (AMCSC) in spring 2008...
Journal Articles
Journal of Economic and Administrative Sciences (2012) 28 (1): 28–38.
Published: 01 January 2012
...’ using a SERVQUAL questionnaire. The study looked at perception and expectation levels of blood donors. After that, the gap five scores were determined. Findings The paper finds that, for the blood donors, gap (five) scores are all positive implying that the blood donors’ tend to be satisfied...
