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Keywords: Strategic planning
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Journal Articles
Journal of Economic and Administrative Sciences (2023) 39 (2): 426–451.
Published: 02 July 2021
... and financial performance) by considering KM as an intermediating variable between TQM and organizational performance. Design/methodology/approach Six TQM practices are taken from “Malcolm Baldrige National Quality Award”, namely leadership, customer focus, strategic planning, human resource management...
