– Original equipment manufacturers (OEMs) start providing support to their products, that helped them in beating the competition across the worldwide. The unavailability of spares and crews may also prolong the downtime of equipment, thereby affecting the systems’ performance. The spares and crews have as much effect on the systems’ performance as the design characteristics (i.e. reliability and maintainability). Thus, the OEMs required to extent the support to their products through maintenance, spares, crews, etc., so as to gain the customer satisfaction.
– The mathematical model for spares, crews and support quality has been presented in this research work. The problem has been identified from the literature perspective for mechanical systems.
– The model has been implemented on a real-life problem, in which the OEMs provide support to their make installed at compressed natural gas workstation in National Capital Region, India.
– The research proposed in this work will be helpful to manufacturer, customer, academician, researcher, industrialist and any concerned person, to get the exhaustive benefits from the system.
