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Keywords: Customer satisfaction
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Journal Articles
Journal of Engineering, Design and Technology (2015) 13 (3): 350–368.
Published: 06 July 2015
... by the cognitive elaboration associated with the product congruity of the added features. Customers perceive a benefit from increasing the number of features only when these features are congruent with the product. © Emerald Group Publishing Limited 2015 Customer satisfaction Product design...
Journal Articles
Journal of Engineering, Design and Technology (2009) 7 (3): 264–281.
Published: 09 October 2009
...' services. Also, 19 of the responsibilities stated in the variables of the study considered to involve decision making and authority were used to measure project leaders' authority. © Emerald Group Publishing Limited 2009 Nigeria Construction works Project management Customer satisfaction...
