Research paper: improving strategic decision making in logistics information management ‐ a framework

This research paper points out similarities between the strategic management of information technology and logistics information management, then reports the results of an in‐depth, qualitative exploratory research in two large‐size European companies about the role of logistics to achieve competitive advantage through information systems. Offers an interpretation of its results by using the logistics information and communication systems model and provides a conceptual representation of the role of information‐based logistics management as a competitive tool. Concludes with the proposal of an operational framework for strategic decision making in logistics management.