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This paper explores the development of a knowledge base within the European Public Health and Environment Network (EPHEN) research group at University College London, which had a pressing need to change the way its work activities were conducted. It is intended to provide some insight to managers, group members within EPHEN, as to how this development can bring about changes to service delivery and practice that empowers service users and involves them in the process. It seeks also to identify possible difficulties that might be anticipated. Also a public Web site will be integrated into the system to promote health awareness, especially as EPHEN’s primary concern is to encourage public health in society.

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