Users’ perceptions of e-learning environments and services effectiveness: The emergence of the concept functionality model

Anwar ul Haq is a Senior Lecturer in QA Higher Education working in partnership with Northumbria University London Campus, Ulster University London Campus and University of Roehampton. He has extensive expertise and more than 15 years of experience in academia and industry and worked with organisations like Accenture and Vodafone as part of integration team developing large scale corporate systems. He has research interest in the infusion of technology in education, business and security domains and have number of publications in these areas. Anwar is also conducting research in Birkbeck College and part of London Knowledge Lab.

George Magoulas is a Professor of Computer Science at London Knowledge Lab (www.lkl.ac.uk), Birkbeck College, University of London. He was educated at the University of Patras, Greece, and holds a Postgraduate Certificate in Teaching and Learning in Higher Education from Brunel University, UK. His research received Best Conference Paper Awards from the IEEE (2000 and 2008), the European Network on Intelligent Technologies for Smart Adaptive Systems (2001 and 2004), the IADIS (2006), the ACM (2009) and KES International (2010). Professor Magoulas research portfolio includes grants from the EPSRC, the ESRC, the AHRC, and the JISC, UK, and the EC. More information on his activities and publications is available on his webpage http://www.dcs.bbk.ac.uk/~gmagoulas/

Dr Arshad Jamal is an Associate Dean QAHE at Northumbria University London. He holds a PhD Degree in Information Systems and Computing from Brunel University, UK. He received his MSc Degree in Interactive Systems Engineering from Royal Institute of Technology, Sweden, MSc Degree in Software Engineering from National University of Sciences and Technology, Pakistan, an MA Economics from the University of the Punjab, Pakistan and a Postgraduate Certificate in Professional Studies in Education from Kingston University, UK. His research articles have been published in various peer reviewed journals including Journal of Knowledge Management. His research interests include knowledge management, social media, social media marketing, digital marketing, information privacy and human-computer interaction. He has reviewed papers in journals, namely, IJIM and JEIM and conferences including ICIS 2011, AMCIS 2009-2010, EMCIS 2012 and ECIS 2012.

Asim Majeed is a Senior Lecturer in QA Higher Education working in partnership with Roehampton University, Ulster University and Northumbria University Birmingham Campus. He has extensive expertise and more than 15 years of experience in academia and industry and worked with various Universities as; Coventry University, Birmingham City University and Aston Business School. He has research interest in the Internet of Things and infusion of technology in education, business and security domains and have number of publications in these areas.

Professor Diane Sloan is the Faculty Director for Collaborative Ventures at Newcastle Business School, Northumbria University. Her research relates to supporting international students through in-sessional provision and the introduction of innovative pedagogical design for the student body. She is the Principal Fellow of the Higher Education Academy PFHEA and a Fellow of the Chartered Management Institute FCMI. Diane has published research in renowned peer review journals.