The increasing worldwide adoption of enterprise social media (ESM) technologies requires a more in-depth examination of how distinctive ESM interactivity features affect job performance indicators including employee agility performance at the workplace. Drawing on computer-mediated communication (CMC) theory and the extended scholarly work on ESM usage, this study aims to propose a research model that indicates how ESM interactivity influences employee agility performance through social and information overload.
A structural equation modeling technique was used; data were collected from 359 Chinese employees with experience in using ESM in the workplace.
According to the findings, ESM interactivity features including synchronicity, dialogic communication and richness are significantly connected to social and information overload. Moreover, information and social overload have an adverse effect on worker’s agility performance. The findings also indicated that communication visibility enhances the link between social overload and employee agility performance while having an insignificant moderating effect on the connection between information overload and employee agility performance.
This study has highlighted the negative consequences associated with ESM interactivity features and their impact on information and social overload. The findings have significant implications for employees and managers, stressing out the negative consequences of ESM interactivity and its influence on employee agility performance.
