Skip to Main Content
Article navigation
Volume 4, Issue 1
1 January 1991
This article was originally published in
Logistics Information Management
Logistics Information Management Cover Image for Volume 4, Issue 1
Research Article| January 01 1991

Making Customer Satisfaction Your Biggest Profit Centre Available to Purchase

Paul Morris
Paul Morris
Search for other works by this author on:
This Site
PubMed
Google Scholar
Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-7948
Print ISSN: 0957-6053
© MCB UP Limited
1991
Logistics Information Management (1991) 4 (1): 32–35.
https://doi.org/10.1108/09576059110003842

Companies that adopt a profit‐centre based approach to customer service treat it as an element of total corporate philosophy, rather than as a separate activity or a set of performance measures. Ten reasons why companies should make such a commitment are presented.

Keywords:
Customer service, Customer satisfaction, Profit, Distribution
This content is only available via PDF.
© MCB UP Limited
1991
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Please enter valid email address.
Email address must be 94 characters or fewer.
Pay-Per-View Access
$41.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
146 Views
View Metrics
Enterprise-level decision support for sustainable logistics using cyber-physical deep Q-learning
The more real, the more chaotic? Research on cyber-aggression of metaverse platform users
Big data analytics adoption and firm performance: evidence from Singapore SMEs
Blockchain benefits and investor trust in ESG disclosure: the mediating role of perceived usefulness

Suggested Reading

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
Work Study (February,1999)
Re‐thinking the conceptualization of customer value and service quality within the service‐profit chain
Managing Service Quality: An International Journal (January,2006)
Understanding and profitably managing customer loyalty
Marketing Intelligence & Planning (June,2008)
Links between organisational and customer variables in service delivery: Evidence, contradictions and challenges
International Journal of Service Industry Management (September,2004)
Improving Customer Satisfaction, Loyalty, and Profit
Journal of Consumer Marketing (June,2001)

Related Chapters

Do CSR Determinants Stimulate Profits: Analysis of Retail Companies in UK
Sustainability After Rio
Customer Service Work and the Aesthetics of Resistance
Rethinking Misbehavior and Resistance in Organizations
Who Benefit From Crime in Construction? A Structural Analysis
10th Nordic Conference on Construction Economics and Organization

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal