Shaping Up for the Information Revolution

For ten years, since Vice‐President Al Gore coined the phrase “the information highway”, people have been predicting the eventual arrival of an information age in which all the information in the world would be available to the consumer, in the comfort of his or her own home, at the touch of a button. With the rapid convergence of computing and telecommunications technologies over the last decade, the information revolution has arrived sooner than anyone had expected. While the first information highway applications are to be put to the test this summer,other applications are already being predicted that will change the very nature of commerce. The eventual impact of this revolution will not only change the way we do business, but the way we live, for ever. Explains how the new applications will affect all parts of the supply chain from customer service to distribution and how the different technologies are being brought together to create the information highway.