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Volume 8, Issue 4
1 August 1995
This article was originally published in
Logistics Information Management
Logistics Information Management Cover Image for Volume 8, Issue 4
Technical Paper| August 01 1995

Down with the internal customer Available to Purchase

John Guaspari
John Guaspari
Vice‐President of Rath & Strong, Inc., Lexington, Massachusetts, USA.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-7948
Print ISSN: 0957-6053
© Company
1995
Logistics Information Management (1995) 8 (4): 19–21.
https://doi.org/10.1108/09576059510091878

The internal customer model has served well, but has many limitations and drawbacks. It can only take one so far. Now, we must change the model. It is time to let customer mean customer.

Keywords:
Customers, Interpersonal communications
© Company
1995
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