... to understand how this transformation process enhances operational agility and flexibility, particularly within last-mile delivery contexts. Design/methodology/approach The research adopts an Action Research methodology, applied in collaboration with a logistics service provider. The study follows...

... methodology to be used when dealing with system failures. Furthermore, this study is an action research that validated the CAM theoretical framework in a health emergency context in Lebanon. On the other hand, Kapucu (2012) addresses the concept of emergency management focusing on the idea of governance...

... to investigate the adoption of ICTs in 11 micro‐enterprises in an underserved community of Omaha, Nebraska. Design/methodology/approach Following an action research study, this research provides insight into the key challenges and opportunities facing micro‐enterprises in their use of ICTs to create value...