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Keywords: Agile services
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Journal Articles
Journal of Enterprise Information Management (2017) 30 (1): 166–187.
Published: 13 February 2017
...Aparna Raman; Sangeeta Shah Bharadwaj Purpose The purpose of t1his paper is to develop an instrument to measure agile services based on dynamic capabilities theory. The paper investigates the service agility through two building blocks service sensing and seizing agility and service responding...
