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Keywords: Aviation
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Journal Articles
Journal of Enterprise Information Management (2013) 26 (6): 624–641.
Published: 14 October 2013
... and web site appearance. © Emerald Group Publishing Limited 2013 Electronic commerce Airline web services E-satisfaction E-ticketing Online consumer behaviour Web quality Aviation Travel There are numerous studies on online customer behaviour concerning aspects such as browsing...
Journal Articles
Journal of Enterprise Information Management (2013) 26 (3): 295–315.
Published: 12 April 2013
... the foundation to assess the requisite level of visibility. Design/methodology/approach Drawing on previous research into, and definitions of SCV, this paper builds a definition for RSCV. A project where RSCV is applied as a concept is then presented as a case. The Swiss firm Jet Aviation, its logistics...
