...Lorea Narvaiza; José Antonio Campos; María Luz Martín-Peña; Eloísa Díaz-Garrido Purpose This research aims to explore service readiness when offering new digital services (DS) in business-to-business (B2B) contexts, examining the dimensions and interdependencies between customer organizational...

... Carlos Monroy-Osorio can be contacted at: jmonroyo@eafit.edu.co 20 02 2024 30 05 2024 30 08 2024 11 09 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only DSI AI Business performance B2B B2C By-product data Customer...

...Sheshadri Chatterjee; Ranjan Chaudhuri; Demetris Vrontis Purpose The purpose of this study is to examine how the pandemic impacted on business-to-business (B2B) cooperation and coordination, as well as on firms' financial and operational performance, from the B2B context in the era of knowledge...

... for improving competitive performance. Our results show that while the balancing strategy can mitigate the risks resulted, the complementing strategy does not create synergistic effects on the focal firms' competitive performance. Originality/value The results extend our understanding of the nature of B2B...

...Nikolaos A. Panayiotou; Petros K. Katimertzoglou Purpose – The purpose of this paper is to investigate internet adoption of very small B2B firms in Greece. This study aims to construct a model which will classify companies according to internet activities undertaken and then to explore whether...