...Juan Carlos Monroy-Osorio Purpose The research aims to explore the dynamic relationship between digital service innovation (DSI), artificial intelligence (AI) and business performance (BPer) in service-based models with a focus on how AI-enhanced insights from service use and customer feedback can...

... that the authors can examine and compare their impact on business performance. Findings This study's statistics show that observations in this research sample mainly manifest DT ambidexterity and DT exploitation, while DT exploration makes up the smallest proportion. The authors find that DT exploitation, DT...

... chain integration Web-technology training Business performance Web-based technologies have become ubiquitous in internal organizational processes and supply chain operations (Frohlich, 2002 ; Rosenzweig, 2009 ; Yu et al., 2021). By enabling companies to connect and interact through...

... for organisations to handle volatile, dynamic and global value networks. This paper aims to investigate the mediating role of “big data analytics” between Supply Chain 4.0 business performance and nine performance factors. Design/methodology/approach A two-stage hybrid model of statistical analysis...

...Caixia Chen; Tongyu Gu; Yuru Cai; Yixiong Yang Purpose The purpose of this paper is to develop a novel research model to examine the relationship among information sharing (IS), supply chain integration (SCI), operational performance (OP) and business performance (BP) in the fashion supply chains...

... on the influence of IT departments on business performance, prior research has still no evidence about the value of a strong decision-making IT influence yet. Design/methodology/approach To prove the influence of the IT department within the company, this study identifies and operationalizes a formative...

... Small to medium‐sized enterprises Business performance Taiwan Business organizations today are facing a more complex and competitive environment than ever before. Business success is no longer a matter of analyzing only the individual firm, but rather the chain of delivering and supplying...

... value added (objective measure of business performance), and as independent variables the yearly labour expenses, the value of the non‐computer capital, the value of the computer capital and BPR (TQM) measures. Findings From the above models it is concluded that both BPR and TQM have considerable...

... for generalisability. Practical implications The research suggests that organisations need to integrate their inter‐organisational information systems and activities with supply chain partners to enhance supply chain and business performance. Originality/value The results extend the body of knowledge on inter...

... investment, can increase its positive impact on business performance. In this direction Devaraj and Kohli (2000) from an empirical study concluded that the combination of ICT investment with business processes reengineering increases its positive effect on output. Tallon et al. (2000) , based...

...Bülent Sezen Purpose This study explores the individual and joint effects of operations, marketing, and logistics functions on the level of business performance. The main purpose is to test whether the business performance achieved when logistics function is in complete coordination...

... change will be needed. Internet Information systems Small to medium‐sized enterprises Service industries Business performance Web services are the enabling technology for applications that can interact with one another dynamically via the Internet; more specifically they are reusable...

..., 1993; Todd and Benbasat, 1987). © Emerald Group Publishing Limited 2004 Business performance Education Management training Teaching methods Business education, in particular IS education, must constantly change in order to stay on top of key business and business systems...