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Keywords: Business process outsourcing
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Journal Articles
Journal of Enterprise Information Management (2023) 36 (5): 1240–1269.
Published: 01 June 2023
.... The authors propose the appropriate system to eliminate the collaboration culture gaps between the related functional units based on in-process interaction learning in a business process outsourcing company. Design/methodology/approach This study employed action research (AR) based on soft systems...
