...Paul Chapman; Mike James‐Moore; Michael Szczygiel; Diana Thompson Internet based information and communication technology provides the opportunity for small firms to improve their competitiveness. This paper presents a methodology that responds to the needs of small firms whilst overcoming...

... chain. © MCB UP Limited 2000 Supply‐chain management Electronic data interchange Logistics Communications technology The development of telecommunications technology has a long history that began with the invention of the telegraph by Cooke and Wheatstone in 1837. The telephone...