Keywords: Delivery
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Journal Articles
Journal Articles
Logistics Information Management (1995) 8 (3): 22–29.
Published: 01 June 1995
... delivery costs – loss of goodwill – value of lost sales. Driver medical costs – cost of any medical attention needed by driver. Driver counselling – cost of any driver counselling/retraining required. Driver replacement costs – recruitment and training. Unrecoverable insurance excess – excess...

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