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Keywords: Digital channels
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Journal Articles
Customer satisfaction in digital banking services: a network analysis focused on service quality, insurance, mobile banking, and digital channels
Available to Purchase
Journal of Enterprise Information Management 1–24.
Published: 09 January 2026
...Jéssica Bueno de Moraes; Jones Luís Schaefer Purpose This study investigates the relationships among five key aspects of customer-centric banking services: customer satisfaction, service quality, mobile banking, insurance, and digital channels. The aim is to understand how these interactions...
