..., and Partner evaluation. These metrics are further classified into different groups of measures using confirmatory factor analysis. Research limitations/implications Only the industry practitioners from electronics industry in Malaysia participate in the study to identify the relevant measures and metrics...

... of implementing the ISO 9000 standards, careful matching between the standard requirements with the practical characteristic of the industry is very important. Based on a questionnaire survey of the electronics industry in Hong Kong, this paper describes the research findings in searching to optimize...