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Keywords: Expectation confirmation theory
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Journal Articles
Journal of Enterprise Information Management (2020) 33 (3): 600–626.
Published: 02 April 2020
...-environment (TOE) framework, information systems (IS) success model, and expectation confirmation theory (ECT). Two-factor theory is used to characterize switching benefits and costs that affect switching intention. Technological factors come from IS success model, and the factors affecting benefits...
