... of focus group discussion by assembling eight experts and practitioners in the field of e‐supply chain to come up with the measures and metrics. A questionnaire is designed with these measures and metrics and is sent to about 300 electronic component manufacturing companies in Malaysia to obtain feedback...

... diagram, a subject which this paper seeks to examine. Design/methodology/approach The exploratory research presented here involved six senior IS/IT managers during three two‐hour focus group sessions, which led to the development of such a diagram. The focus group sessions were recorded, transcribed...