Keywords: IT services
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Journal Articles
Journal of Enterprise Information Management (2011) 24 (6): 475–493.
Published: 18 October 2011
...Jayachandra Bairi; B. Murali Manohar Purpose The purpose of this paper is to identify the critical success factors in gaining user customer satisfaction in IT outsourced services and find how it helps in the competitive advantage and customer retention for the service provider. Improving...

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