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Keywords: ITIL
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Journal Articles
Journal of Enterprise Information Management (2019) 32 (3): 496–516.
Published: 03 May 2019
...Malcolm Blumberg; Aileen Cater-Steel; Mohammad Mehdi Rajaeian; Jeffrey Soar Purpose Although an increasing number of organisations implement the Information Technology Infrastructure Library® (ITIL®) with the aim to improve provision of information technology services to their customers...
Journal Articles
Journal of Enterprise Information Management (2013) 26 (5): 553–576.
Published: 14 October 2013
...Professor Zahir Irani; Norita Ahmad; Noha Tarek Amer; Faten Qutaifan; Azza Alhilali Purpose – The purpose of this paper is to propose the use of technology adoption model UTAUT as an adoption model of IT governance frameworks, specifically Information Technology and Infrastructure Library (ITIL...
