... the growth of some online firms, it has also had a catastrophic effect, culminating in many firms failing. This study has developed a new business model which helps in improving financial as well as operational performance of the firms in post COVID-19 scenario, especially in the era of knowledge economy...

...) that innovates continuously. Small to medium‐sized enterprises Knowledge economy Knowledge management Knowledge sharing Social capital There have been many efforts by governments and other bodies to stimulate regional development through the formation of clusters (DTI, 2004). The attractiveness...