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Keywords: Knowledge management capability
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Journal Articles
Journal of Enterprise Information Management (2016) 29 (2): 202–221.
Published: 07 March 2016
... of knowledge management capability (KMC). Hence, the purpose of this paper is to investigate the relationship among KMC, customer relationship management (CRM), and service quality. Design/methodology/approach – In order to explore on KMC, CRM, and service quality, the questionnaire and partial least...
Journal Articles
Journal of Enterprise Information Management (2016) 29 (1): 51–71.
Published: 08 February 2016
...Shu-Mei Tseng Purpose – The purpose of this paper is to explore the influence of knowledge management capability (KMC) and customer knowledge gaps (CKG) on corporate performance, as well as proposing concrete suggestions for filling CKG and enhancing corporate performance. Design/methodology...
Journal Articles
Journal of Enterprise Information Management (2014) 27 (2): 158–179.
Published: 04 February 2014
..., this research is expected to provide enterprises with valuable suggestions for management practices. Organizational performance Dynamic capability Knowledge management capability © Emerald Group Publishing Limited 2014 Consequently, this study defined that dynamic capabilities area firm’s...
