.... Practical implications This research may help in reducing service provider burn‐out and improve employee retention. Lessons learned are that to be a successful IT service provider in a long‐run, one needs to understand the end user and executives of client, and also its own knowledge workers. Also...

... to be found or even sought at a conference or a workshop, because they are not offering an interactive knowledge consumption process. © MCB UP Limited 1997 BPR Knowledge workers Logistics So, while the unit of knowledge is the “byte”, its sale and availability are normally in multiple...