...Jéssica Bueno de Moraes; Jones Luís Schaefer Purpose This study investigates the relationships among five key aspects of customer-centric banking services: customer satisfaction, service quality, mobile banking, insurance, and digital channels. The aim is to understand how these interactions...

...Mohamad Merhi; Kate Hone; Ali Tarhini; Nisreen Ameen Purpose Despite the benefits of mobile banking services in an increasingly digitised world, adoption rates remain unsatisfactory. The present cross-national study examines age- and gender-dependent variations of consumer intentions and use...

...Behzad Foroughi; Mohammad Iranmanesh; Sunghyup Sean Hyun Purpose The quality of people life and efficiency of banks can be improved by mobile banking (m-banking). The long-term success of m-banking depends on its constant use. The purpose of this paper is to investigate the determinants of m...

...Kwame Owusu Kwateng; Kenneth Afo Osei Atiemo; Charity Appiah Purpose Mobile banking (m-banking) can be defined as a service offered by a bank or any other financial institution that allows the customers of such establishments to carry out a variety of banking operations via a mobile device...

...Ali Abdallah Alalwan; Yogesh K. Dwivedi; Nripendra P. P. Rana; Michael D. Williams Purpose – The purpose of this paper is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers' intention to adopt mobile banking (MB). Design/methodology...