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Keywords: Mobile banking application
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Journal Articles
Sustainable mobile banking application: a text mining approach to explore critical success factors
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Journal of Enterprise Information Management (2022) 35 (2): 414–428.
Published: 04 May 2021
...Amit Shankar; Aviral Kumar Tiwari; Manish Gupta Purpose This study aims at identifying critical success factors of a sustainable mobile banking application using text mining approach. Design/methodology/approach A total of 6,073 consumer reviews relating to a mobile banking application were...
