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Keywords: Online grocery store
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Journal Articles
Journal of Enterprise Information Management (2011) 24 (5): 440–454.
Published: 27 September 2011
.... This paper aims to investigate this issue. Design/methodology/approach The normative task model that was developed in this paper was created through an expert review of 14 online grocery stores, using a reverse engineering technique to model the features of the stores' ordering process. Findings...
