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Keywords: Operating performance
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Journal Articles
Logistics Information Management (1998) 11 (2): 105–113.
Published: 01 April 1998
...:. The purpose of Module 2 (see Figure 3) is to identify customer requirements, expectations, and perceptions in order to continuously improve customer service performance. © MCB UP Limited 1998 Delivery performance Operating performance Quality Supply chain Supply-chain management...
Journal Articles
Logistics Information Management (1998) 11 (1): 5–17.
Published: 01 February 1998
... the relatively best‐performing banks and the relatively worst‐performing banks. It also seeks to identify banks’ efficiency scores, ranks, slacks, and target inputs and outputs. © MCB UP Limited 1998 Banking Computer modelling Data envelopment analysis Jordan Operating performance Process...
Journal Articles
Logistics Information Management (1993) 6 (4): 9–14.
Published: 01 April 1993
..., the involvement of manufacturing staff in service factory roles and the steps to increase integration across the value chain on manufacturing performance. © MCB UP Limited 1993 Customer service Integration Involvement Manufacturing Operating performance Supply‐chain management Surveys...
