... Emerald Group Publishing Limited 2005 Operating systems Manufacturing resource planning Supply chain management “ERP is dead – long live ERP II” is the title of a path‐breaking research note from GartnerGroup (Bond et al., 2000). In this research note GartnerGroup envisions how...

... these challenges. Information systems Operating systems Strategic management Warehouses Electronic commerce Most people have become familiar with e‐commerce and the Internet by acting as shoppers in a retail store. They look at what is available, place an order, and wait for the merchandise...

... Operating System (QOS), and it was this that provided a “missing ingredient” to make, with ISO 9000 and TQM, an effective set of practices. Kruger (1995) describes how TQM had to be integrated with other business practices to achieve world‐class performance at Honeywell. Having yielded, or coincided...