...Goutam Kumar Kundu; Jayachandra Bairi Purpose – The purpose of this paper is to present research that was conducted with an objective to conceptualize and develop an instrument for the measurement of the perception of IT support service practitioners about the applicability of lean concepts...

... and insights. A study of attitudes and perceptions from an enterprise system vendor organisation is presented. The study uses cognitive mapping to analyse the data and grounded theory to derive the concept of value proposition as a suitable concept for comprehending integration. The concept is further...