...-business development stages using Earl's technique. Originality/value – The primary value of this paper is that business process improvement does not depend on one technique, but rather lies in the combination of process modelling, and e-business development together, which in turn helps decision...

... department Fast track system Wait times Process improvement Discrete event simulation An inefficient healthcare system increases the number of patients and duration by which Canadians as a whole must struggle with (Esmail, 2009). Ultimately, this translates into a persistent financial and social...