...Maha Mourad Purpose The purpose of this paper is to investigate the understanding of stakeholders of the Polish higher education sector to the internal quality assurance (QA) system and its role as a driver of information management strategy. Design/methodology/approach The paper employs...

... performance come from two origins. One is the lack of a set of well‐thought and workable contractual requirements for quality assurance. The other is the ineffectiveness in implementing certain provisions made for quality management. These can be caused by a number of reasons. First, the introduction...