... aims to investigate the effect of different constructs associated with Gen-AI on engagement, satisfaction and word-of-mouth. Design/methodology/approach We collected data from 508 students in the UK using Qualtrics, a prominent online data collection platform. The conceptual framework was analysed...

...Ali Vedadi; Nita Brooks; Tim Greer Purpose Many organizations struggle to utilize security-as-a-service (SecaaS) advantages effectively, thus challenging the assumption that adopting the SecaaS model will necessarily lead to post-adoption satisfaction. This research paper draws...

...: a high level and a low level of surveillance concern group. Findings The findings showed that continuance intention of using CSS is basically consistent with the IS continuance model. However, the relationship between satisfaction and continuance intention was found to be insignificant in a high...

...Zoran Kalinić; Veljko Marinković; Aleksandar Djordjevic; Francisco Liebana-Cabanillas Purpose The purpose of this paper, which is based on the UTAUT2 model, is to develop and evaluate a predictive model of customer satisfaction related to mobile commerce (m-commerce) and the willingness...

...Norazah Mohd. Suki; Norbayah Mohd. Suki Purpose The purpose of this paper is to examine the determinants that influence students’ decision-making and satisfaction in campus e-voting, and to investigate the moderating effect on students’ decision-making and satisfaction in campus e-voting between...