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Keywords: Service industries
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Journal Articles
An empirical analysis of the antecedents of adoption of online services: A prototype‐based framework
Journal of Enterprise Information Management (2010) 23 (4): 417–438.
Published: 27 July 2010
..., a pilot study and a final experimental study including a questionnaire were designed and carried. Timeline of these studies are presented in Table II . Online operation Service industries User interfaces Customer satisfaction Electronic commerce Innovation Online services have come...
Journal Articles
Journal of Enterprise Information Management (2004) 17 (5): 372–381.
Published: 01 October 2004
... method. Internet Information systems Small to medium‐sized enterprises Service industries Business performance According to George Colony, Founder and Chief Executive of Forrester Research, Web services will be at the core of a new “technology thunderstorm” that will spawn...
Journal Articles
Logistics Information Management (1997) 10 (6): 259–263.
Published: 01 December 1997
... Operations management Service industries Service operations TQM TQM is one of the dominant themes of received management wisdom and yet there has been a surprising lack of agreement as to what exactly constitutes TQM. A review of the manufacturing literature from which TQM originates, which now...
