... and monitoring logistics service operations, which in turn determines the competitive advantage of the service provider; essence of people‐based management and how that promotes interactions in teamwork, trust building and flexibility in meeting changing goals and process requirements; and alliance leadership...

... Operations management Service industries Service operations TQM TQM is one of the dominant themes of received management wisdom and yet there has been a surprising lack of agreement as to what exactly constitutes TQM. A review of the manufacturing literature from which TQM originates, which now...