... community's responses (user-generated content) evolved with the COVID-19 outbreak progression. Design/methodology/approach This research proposes a healthcare-specific social media analytics framework and studied 68,136 tweets posted from November 2019 to November 2020 from a geographically diverse set...

... on Twitter. Social media analytics methods such as sentiment mining, topic modelling and content analysis-based methods have been used. Findings The findings indicate that most political leaders are primarily discussing the sustainable development goals (SDGs) “partnership for goals” and “peace, justice...

... the service quality in the service industry by developing a new analytical approach of using social media analytics to evaluate service quality. Design/methodology/approach This paper uses social media data to measure the service quality of the airline industry with the SERVQUAL metrics. A novel benchmark...

... Systematic literature review Blockchain Diffusion of innovation Social media analytics A blockchain is an open, distributed, peer-validated, transparent, write-only and time-stamped ledger (Aste et al., 2017 ; Di Pierro, 2017). Blockchain does not provide administrator rights for editing...