... (IWB) in Indian IT professionals is shaped by digital workforce agility (DWA), total quality management (TQM), algorithmic surveillance (AS), and inclusive leadership (IL) based on sector-specific socio-technical processes leading to organizational success. Design/methodology/approach A three-wave...

...P.K. Leung; Chi‐kin Chan; L. Ng; T.W. Leung; Vincent Fung As an initial step to implement total quality management (TQM) in a small manufacturing enterprise (SME) of electrical products, we applied statistical techniques to quantify and evaluate the data collected in order to improve the quality...

... which incorporates TQM into the implementation. This road map is designed using a hierarchical analysis technique called Integrated DEFinition Method (IDEF), a systematic manufacturing management and integration modeling tool. The proposed approach is illustrated using a PCB factory and the results...

... on closer communication between customer and supplier and providing objective measures of actual performance against targets, the adoption of SLAs can provide a significant contribution to an organization’s pursuit of TQM goals. Outlines the SLA process and illustrates benefits which accrue through...

...John V. Chelsom Considers the relationships between ISO 9000, TQM and business performance. It argues that the correlation between ISO 9000 and success is still weak, and that many organizations still have difficulty reconciling the apparent conflict between the “compliance” philosophy of ISO 9000...

...Samuel K. Ho The value of ISO 9000 and TQM are revisited, including the relationship with logistics strategy and the four pillars of TQM. The Japanese TQM experience is put under close scrutiny, which leads to the need for TQM model. A model called TQMEX standing for a TQM EXcellence Model has been...

...Rhian Silvestro Few service organizations in the US and Europe have not by now attempted to implement at least some of the principles of TQM in their operations. Indeed some service organizations have made repeated attempts to re‐invigorate their quality management programmes and have experienced...

... Information technology Logistics Supply‐chain management TQM Companies that succeed in their prime objective, which must be to maximize shareholder value, will do so by having a clear strategy based on a thorough understanding of the marketplace and the provision of products and services that delight...