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Keywords: Technological optimism
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Journal Articles
Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs
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Journal of Enterprise Information Management (2020) 33 (3): 559–578.
Published: 10 March 2020
.... The interaction effects of technological optimism on the abovementioned link are also examined. SST usage is conceptualized as a multidimensional construct that consists of five dimensions (reliability, security, convenience, functionality and responsiveness). Design/methodology/approach The data were...
