... (DT exploration). Design/methodology/approach Using annual reports of Chinese firms as a mining material, this paper deploys text mining and word frequency analysis to develop a data set of digital transformation to construct DT exploitation, DT exploration and DT ambidexterity, so...

... the gap. Design/methodology/approach The authors suggest a methodology consisting of text mining, machine learning and econometric techniques that can measure consumer evaluations of SERVQUAL dimensions. The authors used qualitative and quantitative UGC obtained from 27,052 online reviews on 362...

...Amit Shankar; Aviral Kumar Tiwari; Manish Gupta Purpose This study aims at identifying critical success factors of a sustainable mobile banking application using text mining approach. Design/methodology/approach A total of 6,073 consumer reviews relating to a mobile banking application were...

... data set was created for each SERVQUAL metric. The data set was analyzed through text mining and sentiment analysis. Findings By comparing the results from social media with official service quality report from the Department of Transportation, the authors found that the proposed service quality...

... and software development. Design/methodology/approach – In this work the authors have adopted a heuristic research approach combined with a text mining approach to investigate the topics and categories of Q&A posts on the SO website. Almost 186,000 Q&A posts were analysed and their categories...